Please read the terms and conditions carefully – they govern the relationship between you and the online store ecarcharger.info
With central office location:
Naiden Georgiev str. 43, 1510 Sofia, BG
Email: office @ ecarcharger.info
This document constitutes the terms and conditions of the eCarcharger.info web site that govern the rules, rights, obligations, and limitations of using eCarcharger.info, including the conclusion of a sales contract with a trader from this e-shop. Any use of this web site means that you have become familiar with the general terms and conditions of use and have agreed to comply with it unconditionally.
The eCarcharger.info website provides users with the following services: Access to website’s information resources, merchandise offers, texts, databases, graphics, audio and video materials, news, photos, concepts and more.
Registration on the eCarcharger.info website is voluntary and free of charge. Registration is not required to order products from the online store. An order can be made by any client on the site and as a guest. The site can be viewed freely without registration. The fields that must be filled in upon registration are marked with an asterisk (*) in red. Upon successful completion of the registration, the customer receives confirmation of the email he/she has specified.
By electronic order from the site, only those goods that the system allows to be added to the customer’s cart can be purchased according to the mechanism of the website’s operation. All the information about the products offered for sale in the online store, including the composition and the materials of the products, sizes, etc. is described by the manufacturer of the item labels.
The prices displayed in the online store are final and include VAT and all taxes and charges, excluding the delivery price. The Company reserves the right to change without notice.
The cost of transporting ordered goods depends on their weight, volume and country to which they are to be delivered. Transport is paid in advance and included in the final price generated when finalizing your order. We deliver goods only to countries that can be selected when filling customer order data.
Delivery time for goods orders depends on factors such as: continent, country, populated place, and customer address. Delivery options can be changed by the company at any time.
We make a commitment after a commission to provide you with correct information about the delivery time of your email or phone.
Payment of goods ordered by eCarcharger.info is done in advance by bank card (debit or credit). The methods of payment used are prepayment through PaySera’s payment system that we integrate into eCarcharger.info.
- Payment options are available for you to choose from at checkout
REFUSAL OF ORDER
In the event of a denial of the ordered goods, the customer must return the purchased goods by paying the shipping costs for the return. The return of the goods must be in original undamaged packing with labels, together with all the documents received, including the cash receipt. Products must not be used. The amount of the purchased purchase is refunded to the customer’s PaySera account or to another personal bank account specified by the customer. If any of these requirements are not met, we reserve the right not to accept the returned merchandise.
Dear customers, product availability statuses in our online store are not associated with a warehouse program. Ordering products may be out of stock. The Company reserves the right not to execute an order if there is no availability of the ordered goods. In the case of a prepayment with a debit or credit card of an exhausted product, the amount will be refunded to the customer’s bank account or to his PaySera account.
The eCargarger Online Store is loaded through an integrated https cyber security protocol, thanks to the installed SSL certificate provided by our hosting company. The data is encrypted.
The distance contract between the company and the client is considered to have been concluded from the moment of confirmation of the particular order by the company. When placing an order, the customer receives an email confirmation that his order has been accepted. Before sending the ordered goods, the company has the right to contact the customer in the email or telephone indicated by him in order to specify details of the order and / or delivery. The Company reserves the right not to execute an order if there is no availability of the ordered goods. The Company is not responsible for non-performance of the order in cases where the customer has indicated incorrect, incomplete and / or inaccurate personal data, including when specifying an incomplete, incorrect or fake address or telephone.
The Company offers a warranty document to its customers for a purchased item if such a document is provided by the manufacturer or importer of the good. The document describes: address and telephone of the authorized repairers of the purchased goods the warranty conditions of the respective service centers or manufacturers warranty period of the goods purchased by the user / customer.
CHARGERS INSTALLATION and SUPPORT
Dear customers, after delivery to a charging station to the client we have no regard for its installation and support in the future. The customer who purchased a charging station from us is required to find a qualified employee or company to install the charging station and take charge support.
RETURN AND ADVERTISING OF GOODS
Under Consumer Protection Law, you have the right to return any eCarcharger.info e-commerce product ordered no later than 14 calendar days after it has been received. To return the product, you must send the product back in original, undamaged, labeled and unused labels, along with any documents received, including the receipt.
The cost of returning the product is at the expense of the customer. You can also return it to a place in the office of the company. Product refunds are refunded within 14 calendar days from the date we receive it by bank transfer (in this case, you need to specify a bank, IBAN, BIC, account holder name) or a refund to the client’s account in PaySera or in the client’s bank account if he used prepay by debit or credit card. The Customer has the right to receive only the value of the returned merchandise, as it was with the request and the purchase.
In the event of failure to comply with these conditions, the Company reserves the right to refuse to accept the returned goods and accordingly not to refund the amount paid by the User.
In the case of contracts where the trader sends the goods to the consumer, the risk of loss or damage to the goods shall pass to the consumer at the time when the consumer or a third party indicated by him or her, other than the carrier, accept the goods.
SETTLEMENT OF DISPUTES
If you have an online purchase dispute, you may be informed on the ODR site. Link to the European Commission’s online dispute resolution platform for EU member states: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
Ecarcharger.info reserves the right to position on the web site any type of advertising material including but not limited to: references to pages or applications operated by third parties, advertising banners, etc., and is not responsible for their content, their character and credibility, as long as no other obligation is imputed to it by the applicable Bulgarian legislation.
Ecarcharger.info is not liable for any direct or indirect loss, loss of profits or consequential damages caused to the User as a result of using such links to third party websites.